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    Shipping:

    Atelier by Garance is working directly with the crème de la crème of suppliers across the globe to bring our products at the best prices!

    They are all mandated to carefully and lovingly ship your items on our behalf.

    Thus, should you place an order for multiple items - they may not be shipped together or arrive at the same time.

    It takes average 2-3 days to process your order and between 12-30 days for shipping. 

    Keep in mind, that these time frames are approximations.

    We strive to expedite your order and more often than not you might receive your order sooner.

    Should you change the shipping address, make sure to contact us within an hour of placing your order - after this delay, we can't guarantee a change of address.

     

    Return:

    All returns / refunds must be authorised within 7 days of receiving your order.

    **Non-apparel, limited-edition/sale items and purchases made with a discount code are all FINAL SALE and may not be returned or refunded.

    Customers are responsible for all return shipping costs.

    All refunds will be processed within 14 days of receipt of merchandise and credited back using your original form of payment.

    All merchandise must be returned unworn, unwashed, in their original condition with packaging intact. All returns are accepted at the sole discretion of Atelier by Garance.

    FAULTY ITEMS:  If you receive any defective items, please contact ABG immediately. Customers may be asked to send a photograph of damage in order to resolve the issue as fast as possible. Once inspected and approved by ABG,  items will be replaced and only refunded if a replacement is unavailable.